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Supporting Cast

In most cases, our clients are hurt, financially suffering, and sometimes nearly incapacitated by bewildering red tape and new and unfamiliar rules and regulations. It is an unfortunate reality that bad things sometimes happen to good people, and in many instances, the legal system simply does not adequately protect their rights. People with injury claims need help. Even when they’re getting help, we know that they want to be kept involved, updated and informed about their claim.

We hand pick our legal assistants after careful consideration. We choose compassionate, efficient and qualified people to work with us – and you! They have experience with the special needs and concerns of injured clients and are instructed by our mission statement. They can almost always provide an answer to your less “legal” questions and they have access to the attorneys’ legal expertise.

We know that “staff turnover” can be disruptive to our office and our clients, so we invest in our employees – some of them started at entry-level positions years ago, and were offered the opportunity to increase their skills, talents, and contributions. We’re proud of them, and they’re proud of what they do.

Call or email any of our staff members and they will assist you in scheduling your free consultation in our office. You can also arrange for your free consultation by calling the general office line at 888-279-2002, emailing us.

Terri Mann - Paralegal

We recruited Terri Mann for our team in 2010.

Terri began her life-long career in workers’ compensation law at the age of eighteen.  Starting out on the administrative side, and now a top-level paralegal, she gained a vast amount of experience as she worked her way up through the “trenches”.

With Terri’s experience in all levels of claims management, she’s developed a particular knack for negotiating agreements with the opposing side while still keeping each client’s best interests at heart.  Coupled with her genuine compassion for people, her superior knowledge base ensures that our clients receive a premier level of service.

Away from the office, Terri enjoys spending time with her family and is constantly chasing after two little girls who keep her vibrant and on her toes.  She’s passionate about being on the water fishing in many of the great lakes and rivers our beautiful State has to offer.  (Terri’s hot tips: Riffe Lake, the Scanewa, and the Columbia River near Kalama.) Call helpful Terri for your free consultation, or email her at

Supporting Cast
Tiffany Bertucci
Tiffany Bertucci - Bookkeeper

Tiffany first worked with Mark in about 1995 when she was a “microfiche girl” in a shared office space.  After obtaining her B.A. in Liberal Arts from the University of Washington, she accepted Mark’s job offer and became a part-time receptionist at his new (and solo) office in 2001.

It was quickly obvious that Tiffany’s energy and attention to detail demanded more challenging work, and she began writing the daily Trust Account checks for clients on time loss.  At that time, Mark contracted out for business tax work, bookkeeping, accounts payable, and account reconciliations.  However, Tiffany was interested in learning those duties, and as the business and office expanded, it became clear that an in-house bookkeeper would be more efficient and effective for the practice and the clients.  Tiffany was more than willing and capable of taking over those tasks.

Since 2003, Tiffany has daily proven her loyalty, discretion, and trustworthiness.  She has two beautiful daughters – who can occasionally be seen “decorating” the office in more ways than one – and is the proud wife of a lieutenant of the Federal Way Police Department.

Tiffany is available to answer any client questions about checks and likewise can help facilitate a free consultation at the office.

Supporting Cast
Jayme Dillion
Jayme Dillion - Personal Injury Paralegal

A Washington native, Jayme has spent the last 5 years working on personal injury cases that involve motor vehicle collisions and collisions where minors were involved. She works hard on negotiating the best possible settlement for the client with the insurance companies. She also is experienced with Diminished Value claims. She would say that her favorite part of the job is fighting for the clients, and she enjoys interactions with her clients. In her free time, she enjoys spending time with her teenage children and traveling. She also spends her free time in the gym and, riding bikes or hiking.

Reaksa Hay - Legal Assistant

Reaksa serves as the law firm’s legal assistant, greeting our clients in person, maintaining orderliness in the office, and working on various administrative tasks for the firm. Boasting five years of applicable experience, clerical duties and responsibilities are second nature to Reaksa. As a young girl she always knew she had a passion to help others. Prior to working in the legal field, Reaksa was attending school full time hoping one day to make a difference, even in the smallest ways. When Reaksa is not working she enjoys spending time with her family cooking, being outdoors, and going on foodie adventures.

Supporting Cast
Noelia Peraza
Noelia Peraza - Receptionist
Supporting Cast
Robert Diamond
Robert Diamond - Paralegal

Now in his second stint with Mark, Robert works with the firm’s workers’ compensation and personal injury cases. He lives in Tacoma with his wife and two teenaged children.